Pre-mades can be very hard.
I think the problem is less that “pre-mades are naturally harder than PUGs” it’s that the type of difficulty players experience is more annoying, especially if you’re new.
If you’re up against a strong PUG, you might lose, you might lose badly but it feels more random (for lack of a better word).
Maybe the other team has one really strong person who steamrolls, maybe your team has a couple of people feeding, maybe on average they kill faster and more effectively than you do. This is unpleasant, but comprehensible.
Good, competitive pre-mades (which isn’t all pre-mades) out play you, and make you feel terrible for it. They are better at keeping you (a new player) from doing anything to make it feel like a “fair fight”. They shut you down earlier and more often.
It’s not death but a bad death that I think people have trouble with.
There are two solutions that I can see, one is a bandaid the other takes a lot of work.
1. Scale the ELO for players in groups of 3 or more. I don’t think you can just put those players in their own queue because on the PC that would result in infinite queue times instantly. The math absolutely doesn’t work. That being said, you can take a compromise and add a natural handicap to pre-made groups. Coordination is worth something, make it reflect in their ELO.
(Downside - The way ELO is currently arranged, the ranges are so wide that this could still put a veteran team up against a new group, but not against worse than average players)
2. Add in-game tutorials for PVP I’ve said this a number of times, but I think that players need better onboarding into Battleborn’s PVP. Instead of letting a CR two that has only played three PVE game jump into the queue and get crushed, there should be some fun, guided tutorials that help players learn the modes before unlocking public queues.
These could be story driven, they would teach basic mechanics, they would provide checklists of tasks that need to be completed before public queues open.
If you wanted to go whole hog (and raise queue times), you might even have a beginners queue for people under CR 15. A place for new players to have the same experience as those who bought the game at launch, playing against people who haven’t already mastered the games steep learning curve.
Also, @Tokesy97 is right… There are a ton of people who want to help, check out Battle School. I for one am happy to help if I’m online, PSN: Timocracy.