Problems with rdeems (VIP loot for points dont comes)

Heya guys, Iwe seen topics with this problem so many times, but no one can say what should i do with that, the site says that guns(not free guns) are already on my acc, but there’s not.Iwe tried to delete the game and unlink PS4, but guns dont really wanna come to me.

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What i did on the PS4 is go to extras then shift codes and click the messages tag as new. it went to the first vault hunter i opened.

Nope, there’s no messages in-game