PS3 to PS4 loyalty rewards question

Hello, I just wanted to know if I have to play Borderlands 2 on ps3 before or transfer a character in order to gain the loyalty rewards? Because I have played borderlands 2 previously, but I didn’t import the save when I started the handsome collection on my ps4. Can I connect my shift account with my PS3 and gain the loyalty rewards now?

You can connect on ps3 with your same psn. Then maybe transfer a character using the cross save feature. If you don’t get the rewards then something’s amiss and you’ll need to contact GBX support.