Your support response time is the dumps.
I purchased a Digital Deluxe code from Amazon after playing the demo. The only thing the code unlocked was the DLC content, but the 25 base Battleborn are locked and the Story Mode states that I need the full version.
I’ve deleted and reinstalled the game. I’ve deleted the saved game data. I’ve blown into the disc drive. I’ve spoken in tongues. I’ve held my breath and counted to 100. I’ve turned my underwear inside out and danced the Macarena, backwards. I’ve cursed the names of your support team and their progenitors. I even submitted a support request THAT HASN’T BEEN RESPONDED TO.
Fix this, or I’m getting my $50 back and playing Overwatch.