PS5 behind the scenes issue

I have the ultimate edition, downloaded all the dlc’s and whenever I go to watch the behind the scenes content, the screen stays all black or white and the video is not displayed, even if I push the play prompt.

Do i have to finish the game to watch the content?

Shouldn’t need to. You might want to go in to the relevant system/store page and check that the extra content is downloaded/activated though.

I have the same issue. I’m on the ps5 Everything is install and every other part of the dlc is working besides the behind the scene.

I am having the same issue. For PS4. How do I go about reporting it to gearbox?

There’s a link in the pinned thread at the top of this category. Support tickets for BL3 go through 2K.