Ps5 could not connect to host

I just bought the base game for my son’s ps4 and my ps5. When I try to join his game or him mine the connection fails. I can play any other game online and we are on the same wifi. What should I do to resolve this issue?

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Any help or things I could try would be appreciated.

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I spent 3 of the past 5 days not even being able to connect to any matchmaking on my PS5: Constant “Matchmaking Error Code 5”.

Tried wifi, ethernet (Cat5, Cat6), resetting/restarting the modem & router, making sure the router’s firmware was up to date, testing the connection via PS Connection Test & Speedtest(a slower than normal 61.2 mbps) before I gave up. No issues on any other game I tried over that period as well.

Redownloaded the game to try on my PS4 Pro to see what would happen… “Matchmaking Error Code 5”

Randomly tried matchmaking later that day on PS5 and it finally connected to the server! Clicked on “Campaign” and waited… and waited… Almost 2 full days later, I still can’t find anybody to play with.

Tired on both Classic Mode(which is what I want to play) and Cooperation Mode(which I figured would have a larger population) with no success…

So, if you wanna play, I’m down. Shoot me your username, or I can send mine.

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Just tried a few more times, still cannot connect to host.

You guys think being on the same wifi could cause a problem? It hasn’t affected dying light, humans fall flat, fortnight, or any other online multi-player games from working for us.

I downloaded the ps4 version to my ps5 and I still cannot connect. I can play with other people in matchmaking but not my son in the same house.

Is this the proper place for tech support? Is it normal to go days with no offical reply?

Having this issue when I try to play ps5 version while kid is on ps4. While on the ps5 if I switch to ps4 version I can join his game. is cross-platform not available between the 2 consoles?

AFAIK matchmaking is through PSN on PS4/5 so the physical console shouldn’t matter. Things that might affect it are if the PS4 and PS5 versions have different DLC installed (depending on what mission/map the host was in), or if one was updated and the other wasn’t. If the versions are identical (other than the generation-specific resources) you might need to file a ticket with 2K Support - there’s a link in the pinned thread at the top of this section.