Questions about PC--Epic download

Yeah I probably got the same notification about a key but I ordered when it was announced and couldn’t remember. I hope all of this goes smoothly because I’m DYING for it to drop!

Strange I went through the Borderlands site, too, and nothing…

Hi all, I contacted 2k today and got this response.

We have checked your order number ####### (obviously hidden my order number) and show that Borderlands
3 Super Deluxe Edition (Epic Games Store Download) is a pre-order and
the release date is on 9/13/2019. We will send you an email as soon as
it is available for download containing the activation code.

And please be advised that there is no option to pre-load the product.
Once the game released, that’s time that you can able to download the

Note: I did advise the 2k customer service person that the official website mentions preload is available.

I’ll check my epic store game library later when I get home to see if the game is there and greyed out.


That makes me angry.
You get the game from the retailer directly and cant preload? The best thing is that they are trying to tell you that there is no preload available? Funny Story…

2k get your things together…i cant belief it.

Maybe i will cancel the preorder and buy it direct from the epic store At lest on the 12th if there is no key for me (anyone got the info if we can cancel the preorder? Cant read it out of the FAQ on 2k)

As a basic run down, the 2k website says you are allowed a refund up to 14 calendar days from your receipt/invoice.

I’m far from that date so I have no chance of a refund and will stay with 2k for now.

I’ve passed this along to the community manager, it was only recently that preload was confirmed so the memo may not have filtered down to the support department for 2K yet.


Thanks for passing the concern up the chain Tokesy97 - we appreciate it and look forward to more info.

1 Like

@aliii.lim so i read it right…only within 14 days…so have to stay with it (do you get the greyed borderlands on Epic?)

@Tokesy97 thanks a lot…but do you think they can change the Date from the 13th to the 11th, i think there are a lots of things going on in the background, with timelines ect. ect. hope they can switch the System so we will get the keys on the 11th per E-Mail. would be really sad and not professional from 2k. I/We bought the key from them because we thought here you have the savest places that everything will work in time and we are on the most erliest Stage possible to get into the action. Lets see what we will get…

I have no idea, until the public announcement I didn’t even know that there would actually be preload on Epic.

All I can do I’ve done by passing it along to the community manager. Whether or not this makes it through to the required people today or next week is out of my hands. But I wish you all the best of luck in getting it ASAP.


Thanks for any help you can provide. Seems so weird how people are having different purchase situations when in the end it’s all going through the Epic store. How can the Borderlands site and the 2K store have different results.

Let’s hope it goes smoothly next week huh.

This is acutally Funny…but they say “we dont know about the preload”…hope everything will work

2K Support hat retweetet

Borderlands 3 ‏Verifizierter Account @ Borderlands 3. Sept.

Here’s when you’ll finally be able to play # Borderlands3 ! We’re also happy to announce that Borderlands 3 will be available for download roughly 48 hours ahead of the launch date on PC & console! More info below. PC Release Times Map in the replies. ➜

I have very little hope!

We appreciate your effort on providing us the link where you get the update about the pre-download. However, it shows that this is a different website. (I sent the official borderlands link to the predownload times in different regions)

Please be advised that once the order has been released, you will received a separate email as soon as it was available to download containing the activation code. But as of now the order is still in pre-order status and we don’t have any further update on the website if
the product can be able to pre-download.

If you purchased via credit card, we will not charge you until the product has been released. (I used paypal meaning they have already charged me, im surprised they can’t see this from their end)

Low chance to be able to preload the game for me.

Pre-load available now. EGS download speed is slower than steam. Does seem marginally better than PSN though.

I purchased through 2K, nothing in my library either. I keep checking email waiting for an activation code.

Purchased through Green Man, download currently underway.

just finished preload. also green man gaming purchase.

Installed. The damn thing’s on my hard drive. The desktop shortcut is going to tease me for the next two long days. :smiley:


It appears 2k does not know they have screwed up. Hopefully the word gets out soon. Xbox, PSN, GMG, and Epic are all downloading now…2k has yet to send keys to allow dl…

Hey everyone, we made 2K aware of the situation. We should have some better answers with enough time for you to still pre-download. :slight_smile:


Thank you so much!!!