Remastered causes computer to hard restart

(SYDWAD) #1

When i try to play Homeworld Remastered after the gearbox intro my computer fully shuts off, waits a second, then restarts. It doesn’t freeze or anything it just instantly snaps off. It crashes the moment the video is done but if i skip the video i can see a single frame of a login or something before the crash.
This same thing happens with the game CS:GO but that game runs for a few minutes before crashing.

I have no reason to think its due to system limitations because i have a “Intel i5-8400 2.81ghz”, “GTX 1070 TI” and “16gb of DDR4 RAM”. I can run witcher3 and darksouls3 on max graphics with practically no problems, i can run the OG Homeworld fine. My 1TB SSD is a bit on the slow side if that means anything.
Idk what the power supply is but i assume its fine because i specifically told the people who made it " dont skimp out on the power supply, ive heard too many horror stories about that", and the battery backup is 1000VA so im damn sure its getting the power it needs.
The computer itself is only a year old.

Ive tried every solution ive seen online including reinstalling the game and “run with graphic processor” but it doesn’t seem i have the ability to do that option in any way. And all drivers are up to date.

Someone mentioned “running the files from the desktop to bypass ram” but i have no idea how to do that because steam just reinstalls the game to the steam folder.

If anyone have had this problem, have any solutions and/or have any questions it would be much appreciated.

(First-Sword of the Moderators | Discord Hypesquad) #2

https://gearboxsoftware.zendesk.com/hc/en-us/requests/new

Please fill in a support ticket here. Same for anyone else with this issue.

(SYDWAD) #3

Bump.
The gearbox support isn’t accomplishing much, if anyone has any solutions or ideas please tell.

(SYDWAD) #4

Temp solution found!
As long as i keep a recording software running on any setting the game keeps running but the moment i end recording the computer restarts. I have no idea why this works, but im using fraps.

If i alt+tab the software crashes but the computer still runs as long as i dont enter the game again, i have to restart it.

(How much time do we have?) #5

Is there anything in the crash log? It sounds like the game is trying to access something (video library or driver?) that isn’t there when you launch the game normally but is loaded by the recording software.

A bit of a long shot, but did your computer come with any custom or 3rd party audio or video extension or helper apps? I’ve seen issues with the Borderlands series attributed to software supplied with a graphics card or audio card to “enhance” game audio.

(SYDWAD) #6

i dont know if it did, there were some “HP Audio” apps.

Gearbox support said they didnt find much in the error log, just asked me to reinstall the game again which ive already done with antivirus off. Ive also tried running the game as an admin, and messing with gpu settings.
“Thanks for writing back in! We didn’t see anything in the provided ErrorLog that would indicate the cause of your PC resetting. We can see that there are some Archive issues which should be resolvable by using the “Verify Integrity of Game Cache” tool in the Properties Menu on Steam and/or by performing a full re-install with Anti-Virus and Firewall disabled for the duration.”

(How much time do we have?) #7

You might want to see if there’s a way to disable these and just use the default audio for now? Aside from that, I know some games have an issue if SLI is enabled.

(SYDWAD) #8

it must be something small with fraps that allows it to run because it even works when i record at half quality at 1fps. I was also thinking it could be that it has an overlay but i have geforce experience and it still crashes. Now that i think of it, geforce also records constantly but only saves if you ask it to, so i have no idea why this works…

Other people have had this crashing bug and by random chance i find this one crappy recording app that hasn’t been maintained in over 6 years that somehow fixes the bug xD
What are the odds.