Retrieval of activation code

I bought my copy of the game at recieved a confirmation email but no activation code? when i try to go on and use my order code that i got in a confirmation mail from 2k. Its that its wrong order code and when i try to use my email instead it just says ordercode doesnt exist

same thing is happening to me. would prefer a fix, if not im gonna get my money back and skip on the game all together.