Rewards from VIP points not appearing in game

I collect with effort 16k vip points to finally spend it, 5 days ago i redeem 4 weapons, a hellfire, lyuda, norfleet and a maggie, until this day i got nothing in game, but i spend 1500 points for 10 golden keys and keys where instantly in game, what happened to the weapons?
Sorry for the bad english…

A post was merged into an existing topic: Shift and VIP reward redemption issues (Master Thread)