Season Pass issue

I bought the Season pass when this game first came out and when the new characters came out I used the Golden Keys to get them instantly instead of spending credits on them. Well I recently logged in after a few months to see that there are more characters now. When I went o buy them with the Keys it said I had zero keys and said I need to purchase the season pass even though I already did. Please help.

Use this
https://gearboxsoftware.zendesk.com/hc/en-us/requests/new
They answer quickly and are very helpful. Iā€™d reccomend including your player ID (gamer tag) and the support ID in the settings menu (either at the bottom or in a section somewhere). Hope it works soon! This is actually not too uncommon so it should get fixed up very quickly

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