Shards Keep Resetting

Good Afternoon,

I am unsure where to report this but my shards keep resetting in this game. It’s my time waster and I had given up on it but when the released the new characters I hopped back in and started over.

My shard count keeps resetting to 0 though. Where can I get assistance with this?

Try a support ticket. Although I believe a third party developed the game so idk.