Shift code problem

So I bought the tales from the borderlands season pass and I unlocked and was checking it out but turned it off when I came back I had no skins no guns that I was suppose to have from the season pass and it says that I already redeemed it please can I do something like give me the skins and heads and guns they looked awesome but I can’t use them plz

Sorry to hear about the issue! Definitely try submitting a support here. I hope they can help!
https://gearboxsoftware.zendesk.com/anonymous_requests/new