SHIFT CODES & Freezing Problems on Xbox One

I have an Xbox One, when entering in the shift codes, then going to continue, play game for a little bit… save and close, game just keeps saying updating session. Then a box appears telling me there is a cable or internet problem. I can not click ok, cancel or anything other than manually turning the box off. Someone told me to go to Orcz and that is where all the shift codes are for the golden keys. Why is this doing this, how to fix it?

Same here really upset