Shift codes not redeeming in game

i used the code redemption page for the community day skins, but they didn’t redeem when i looked in game. i had to enter the codes again on the console to actually get the rewards.

also for the vip rewards support page it says you will be prompted to choose the platform for the reward but iv never seen the prompt.

Same problem PS4

Please check the Tech Support sections for your platform under BL2 or HC - there are multiple threads on the same issue already. You’ll probably need to file a support ticket if none of the suggested solutions work.

Closing since this is extensively covered elsewhere on the forums already.