Shift id issues

hi guys i made a new shift account and i have my shift code but its not working in game can i get some help pls

Bit hard to know how to help without platform and error information. However, you can open a support ticket for assistance - make sure you use ‘SHIFT’ as the game/game issue so it goes to the right people.

Also try use the code directly on SHIFT site
And make sure the code is still active.

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