Shift Keys not working?

Hey I’ve been having trouble regarding golden keys in Borderlands 3. Over the last couple weeks I’ve redeemed multiple shift Keys to get golden keys but I’ve never received one. Is there any way to fix this?

Are you sure you used BL3 codes? Use this site and check the history https://shift.gearboxsoftware.com/rewards

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Yes they were definitely for BL3 and the history says it as well

Hmm, so your mailbox doesn’t have new msg with keys? You need to collect them manually.
If not, only way is to submit a support ticket.

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Oh wow i forgot that i had to accept them in the mail, thx so much they’re all there ^^