SHiFT VIP reward not applying

I have had a SHiFT account for a long time, went to sign up for the Borderlands VIP to get the early adopter pack, but I can’t get it to appear in my mail/inventory. I’ve verified I can retrieve gold keys, and I did pre-order and had filled out the survey (which shows as checked off). I did the gun roulette and got a BL2 gun, restarted my xbox and it still doesn’t appear.

Any advice would be much appreciated!