Skins/badass rank stopped saving

I started the game from scratch. Playing the Borderlands 2 version of the Handsome collection. My Badass Rank stopped at 383 and will not go higher. I can’t use any of the looted skins for my character or my vehicle. Can’t use any heads I find either. Just keeps saying I discovered a new skin/head when I’ve previously found it over and over again.

My character’s equipment do save however. Have not lost any loot I’ve equipped and have not lost any money.

Please help!

Still having the problem.

On the PS4

Any solutions?