Skins from codes wont spawn in backpack

I used some codes to get some skins for the Dragon keep dlc and they wont spawn i own the handsome collection so the dlc isnt the issue

Have you checked the quick change? There’s the possibility they’ve just been added straight to the machine.

I have it wasn’t there

Are you sure Shift doesn’t think you wanted them for another platform?

If you check the Shift rewards it should say which platform.

If that doesn’t work, all I can suggest is the support desk. support ticket hope you can get this sorted.

Yeah i checked its correct I’ll go to support now, but thanks for taking the time to address this