Skins of Borderlands2

Hello all :smile:
I’m not sure if I should post here since I already made a ticket but getting some feedback is always nice perhaps from someone who also had the same problem. Sorry If I shouldn’t have posted here.

I recently bought borderlands 2 for me and my buddies (Steam sale x4 pack! Whoo) And so far we absolutely love it!
My problem arise from the Poker nights 2 skins that doesn’t seem to transfer to borderlands 2. What I did is made a ticket at Shift support as I read that it is the right course of action?

If anyone also had this problem could you advise me on perhaps anything else to try or what you did?
Thanks so much