[Solved] Borderlands 3 Crashes During Intro Video

I have 2 computers (same specs), purchased online last year which are both experiencing the same issue. The game is crashing when displaying the 3rd ‘video’ when launching (the one for AMD).

GTX 1070 TI. I have tried the latest game ready drivers, as well as 2 versions of older drivers. I have a 21:9 monitor but I also tried a 16:9 resolution. No change in behavior.

I have verified the game files.

Core I7-8700K
GTX 1070 TI
16 GB RAM

UPDATE: I tried updating my BIOS but that didn’t help. I later found out the issue was from my video card, a SoundBlaster which hasn’t caused problems for any other game. I am having to use the motherboard’s sound to play.

Any suggestions would be appreciated. This is the crash report:

<?xml version="1.0" encoding="UTF-8"?> 3 UE4CC-Windows-E7FA963E41A66375744405B0E75B72C5_0000 1164 false false false false false Crash 0 UE4-OakGame Borderlands3 Shipping WindowsNoEditor Windows Game Unset Catnip 4.20.3-2005984+OAK-PADDIESEL1-39 CommandLineRemoved 1033 en-US OAK-PADDIESEL1-39-CL-2005984 true C:/Program Files/Epic Games/Borderlands3/OakGame/Binaries/Win64/ C:/Program Files/Epic Games/Borderlands3/ A6DD438F435D9D8266B05B80F7965AE3 a6dd438f435d9d8266b05b80f7965ae3 Borderlands3 0x0000000040000000 + 22dcef96 Borderlands3 0x0000000040000000 + 22c0322b Borderlands3 0x0000000040000000 + 44c053 Borderlands3 0x0000000040000000 + 22bfff2a Borderlands3 0x0000000040000000 + 22c015ad Borderlands3 0x0000000040000000 + 22b689a0 Borderlands3 0x0000000040000000 + 2e33f68 Borderlands3 0x0000000040000000 + 22c0ffc7 KERNEL32 0x0000000017180000 + 17974 ntdll 0x0000000019bb0000 + 6a271 0 6 12 1 GenuineIntel Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz NVIDIA GeForce GTX 1070 Ti Windows 10 Build 17763 BPGameState_Default_C 17106518016 19656654848 4096 16 0 0 0 0 0 0 0 0 0 637039299915640000 0 Win64 [Windows 10 Build 17763 64b] 1.0 1 0
1 Like

Same issue. Updated my BIOS and now it runs.