I got the same thing with the videos. I told them that the crashing was sporadic and that I couldn’t recreate it on demand so I was unable to record it. They told me to use a mobile device. 
Like I’m going to sit there for hours recording my monitor with my phone, waiting for a crash.
1 Like
I too said that I could try and set up a video camera with a tripod and attempt to endlessly record myself gaming, but I had no idea if or when a crash might occur. It didn’t seem to dissuade them any. But again, I told them I could just have someone out of frame unplug the console from the wall, it would look exactly the same and prove nothing and provide no actionable information.
They also several times told me to upload video to their site. I reported the video failed to upload. They sent me a canned message telling me HOW to record and upload video. I informed them I had spent considerable time shooting and editing broadcast video and had uploaded files to servers all over the world since before 2000. I knew how to record, edit video, and upload files but their server repeatedly timed out and refused the upload. It looked a lot like their server time out was too aggressive or there was a file size limitation. They then disclosed, well heck ya! There was certainly a file size limitation. Of COURSE, there was a file size limitation! So I asked, what is the file size limitation? Because I didn’t see any place on their site that listed or mentioned any file size limitations. They helpfully suggested I could upload video to YouTube and link it… (It was by the way a 1 minute and 11 second 1080p video captured on an Xbox. It was not “large” for a video file.)
Every single contact has been a battle.
1 Like
They sent me the same thing. “Unplug it, plug it back in” bs. Like we haven’t already done that lol. Just ignore it.
Customer Support with things like this, really any corp that has “tickets” is rarely helpful.
The teams and individuals work performance metrics are based on “tickets” cleared from a “inbox” NOT ISSUES ACTUALLY RESOLVED.
The only time they really get addressed is if someone is very very persistent (lots if hoops) because they are adding to the “inbox” again… Or escalates to a complaint.
■■■■ I got no life I might as well start throwing phone calls around, I’m pretty good at stuff like that lol.
Im 35 basically with a wife n a daughter and a female cat so two daughters, ima millenial. Heh im alot different than someone born in the 90s attitude wise. I was raised with manners/respect empathy. I do notice thats deminished overtime culturally. It sucks ppl thinks its millenials… Some of us millenials are grand parents now heh. Soo yeah.
2 Likes
