Tales from the borderlands unlocks

My account (along with many other it seems) has the following bug tales from the borderlands - unpurchased season pass and I think because of this I am not getting my skin unlocks for the presequel. I own both games on ps4, and am signed into my shift account. Anyone have any suggestions?

Submit a ticket. Provide a screenshot showing that you have purchased the season pass and your SHiFT email.
I had the exact same problem but they helped me out and I got my rewards a few days later.

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Thanks, I’ll do that. Looks to be a telltale bug that they refuse to fix (but I did really enjoy tales from the boorderlands - so I’ll forgive them)