Putting in my 2 cents on the game and topic here.
Firstly, the game shouldn’t have been released when it was. Fundamentally, releasing anything next to a Blizzard title wasn’t the best move. Now moving beyond that, the game itself wasn’t ready at launch (I didn’t play competitive at launch, so the Day 1 Alani’s as mentioned above I never noticed/saw). Characters are broken (El Dragoon used to be a force of nature, Galiea STILL is stupidly OP, Boulder takes a team and a half to kill and some characters still have things in their Helix options that are like wtf?)
Secondly, the matchmaking/queue system is a jumbled mess, well most of the time. Understanding that the population/community is small is important, but throwing in all these new things to try and attract or distract from that remaining fact is not the way to go about it. Instead of adding new things to distract from the core of the game, how about fixing the core of the game to make it all balanced? For example, why, on green earth, would it be alright for a full team of 100s and above to fight a team of players made up of 10s and below? In ANY queue? It’s not. It’s unacceptable and I understand coding/making games is hard, but this late in the game’s lifecycle it’s hard to find good competition without the 2-3 good five man’s on PS4 dodging each other or curbstomping each and every other team in the process. Also, in regards to the game modes themselves, Incursion is the most popular. I won’t pretend to know why as this is my first time playing anything resembling a MOBA, but Incursion is king. The games are longer (usually) and don’t typically turn into TDM as Face Off and Capture almost always do, sometimes Meltdown does.
Thirdly, on balancing the characters. I get that some characters are generally not as good as others. But for certain characters to go weeks or months without IMMEDIATE balancing changes when they are reported or abused, then there is something wrong. (Beatrix has a lvl 1 Silence that RE-APPLIES itself for some reason, Galilea’s pull and stun combo is still stupid, Boulder takes wayyyy too long to kill and maybe think about adjusting some of Alani’s helix options?). Moving to gear changes, can we please adjust the natures of passives and remove them from skill trees as most people are just abusing the Bolas Target Finder on whatever character has a passive registering as a skill.
Fourth and finally, there are things that should really take priority other than Battleplans where we get two weeks of nothing, just to tell us “we’ll get back to you in another two weeks”. There are still outstanding Story mode bugs and issues, servers DCing people at random before the match even starts or during the match itself. Hell, there was a rough spot where Deande was causing entire games to crash because the game couldn’t handle the holo twin pop in; from my understanding this has been a constant issue speaking with @Nemosis327 before the winter update; two holo twins caused massive lag spikes and/or massive DCs from both teams.
Work on the foundation before adding more. Maps are still similarly unbalanced (with Echelon and Monuments in Incursion being the worst offenders IMO, the former moreso than the latter). We’ve been stuck with 3 maps and “no preference” since the third maps for each mode were released. Maybe add another map to each mode and then fix the mainstay maps.
As a community it’s very frustrating to want to play the game we enjoy when there is no listening from those that make it. There are compromises we can understand, but after being out for nearly a year, there are some things that are unacceptable and it’s being proven day by day with more and more people leaving the game entirely.