I gave up and paid the extra money. I had already wasted hours on this and your support was really not at all helpful. I am glad someone on this site finally responded but it is academic.
Your support on this issue was pretty awful and really diminished my opinion of your company and products. The “not our problem” brush off in a semi-comedic email is top-ten most unprofessional things ever.
The only number I see associated with this ticket is #102911 and the last response I received from Gearbox was from From: Annie-Claude L. (Gearbox Software Support) [mailto:firstname.lastname@example.org] on January 25th.
I replied with the contents of the MS/XBOX chat where they blamed you just as vehemently as you blamed them and after explaining it all to several people at bother Gearbox and MS/XBOX I gave up. It put me off XBOX too, frankly and I went and bought a PS4 instead of the XBOX one I had planned to buy due to my annoyance at the awful support I have found on their side of things (credit where credit is due in my tiredly angry ranting).
I did not receive any further response to a couple follow up inquiries. So clearly the e-mail-in-a-robot-voice brush off was the last word from Gearbox on my problem.
At a minimum someone owes me 10 bucks and several hours of my life back. I would love to know why you let this problem continue to exist without dealing with it or warning anyone, but I don’t honestly expect candor on that issue.
I am the undesirable demographic of an “old” gamer. I have multiple jobs, kids, care for elderly parents, and don’t have the energy to slog through a lengthy process to make things work right when software companies decided to beta test on the public. The irony here is after finally throwing my hands up, rebuying your product, I was so put off by it all I stopped playing. I’m sure I will stop pouting at some point and revisit, but it sucks that your lack of attention to whether things worked wrecked an otherwise high point in my week. My baggage far more than yours, but honestly the dismissive nature of your support process is really toxic to someone like myself who has very very little time to devote to these things. I understand you can’t anticipate every problem and don’t control MS’s decision making. BUT you have obviously been aware of this for at least 6 months and it still doesn’t work.
Please e-mail your response to the address associated with the ticket. I would be glad to forward the emails to you if you are interested.
I’m done griping. My appreciation if you actually made it this far.