Unwanted Profile Reset for Vault Insider Program

i know i was active before today 11/17/19. For some reason today when i logged in. It reset all my activities back to square one. I had added many points to my VIP points. not sure what happened. i had my accounts all links and codes entered previously. Not sure where my account info went. this isnt happening directly in game. This is on the website for borderlands.com/vip

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