Vip account not recognizing purchase of the ps4 game

HI. I purchased the game via my psn4 ps store and when i log on my VIP account i am unable to redeem VIP codes for points. Also the button “buy now” remains present even tho i own the game.

My shift and psn accounts are both sucessfully linked to my VIP account but no change. Unable to redeem points.

Additionally the survey button also remains greyed out.