Vip Items and redeem Shift codes

I have bought multiple VIP items / redeemed a couple shift codes via the Borderlands website, but for some reason i never received them in game. Is there a fix for it? i might of made a mistake that i’m not aware of , can anyone help me with that?

Have you checked your mail? Once in-game, go to the menu, then Social, then the fourth icon along is an envelope - you should see the items in there and you can click them to load them into your inventory.

I’ve seen reports that, if your inventory is full, these items can get lost so check you have space first.

thanks for the reply , i have checked my mail tho.