VIP profile issues

Has anyone else had problems with their VIP part of the website? My points balance doesn’t show up and I can’t redeem points anymore from the different categories. I had all the boxes checked for redeeming points so I wasn’t sure if you got all the boxes if it disables your points or couldn’t redeem codes anymore.

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submit a ticket, https://support.2k.com/hc/en-us their response time is quite fast nowadays compared to before.