VIP Wallpaper Downloads

I apologize if this is the wrong forum, as I didn’t see one specifically for support. I recently purchased the BL3 character wallpapers with VIP points. I wasn’t able to download them at the time of purchase. When I return to download them now, there is no option to download. As well they don’t allow for repurchase.

Is there a way I can obtain these through support?

A post was merged into an existing topic: Reward download issue vip program