Virtual Center Audio Channel Glitch & Temp Fix [updated]

So I noticed, only in Borderlands 3, that the virtual center channel is non functional (headphones with 7.1 virtual surround - Arctis Pro Wireless).

If i’m beyond 5 meters of an NPC who is talking, i cannot hear clearly when directly facing them. You have to turn your camera to left or right channels.

I’ve only observed this issue in Borderlands 3. The other games I play don’t seem to demonstrate this.

FIX: With the game running, alt tab out and right click on your audio speaker icon in the task bar. Select Spatial Sound and set to “Windows Sonic for Headphones”. Then immediately turn it off again (it sounds horrible with it on).

Result: Virtual center channel, in game, behaves as expected for the duration of that game. If you exit the game, you’ll have to repeat those steps.

Truncated DX info below:

     Operating System: Windows 10 Pro 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
             Language: English (Regional Setting: English)
  System Manufacturer: MSI
         System Model: MS-7A78
                 BIOS: Default System BIOS (type: BIOS)
            Processor: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8 CPUs), ~4.2GHz
               Memory: 16384MB RAM
  Available OS Memory: 16344MB RAM
            Page File: 9232MB used, 18374MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 96 DPI (100 percent)
   System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
             Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0329 64bit Unicode

Description: Headphones (3- Arctis Pro Wireless Game)
Default Sound Playback: Yes
Default Voice Playback: No
Hardware ID: USB\VID_1038&PID_1294&REV_0111&MI_03
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: USBAUDIO.sys
Driver Version: 10.00.18362.0001 (English)
Driver Attributes: Final Retail
WHQL Logo’d: Yes
Date and Size: 3/18/2019 12:00:00 AM, 198656 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No

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I should also add I’m running the latest sound drivers for my headphones & dac:

SteelSeries Engine Software Version: 3.16.1

It appears the problem is with a windows update:

https://support.microsoft.com/en-au/help/4515384/windows-10-update-kb4515384?ranMID=43674&ranEAID=je6NUbpObpQ&ranSiteID=je6NUbpObpQ-4clq1_LD.Wrnf3xGfIbQmw&epi=je6NUbpObpQ-4clq1_LD.Wrnf3xGfIbQmw&irgwc=1&OCID=AID2000142_aff_7795_1243925&tduid=(ir__2kf0jg3nv0kfrjy1kk0sohzixv2xgxs0fsgzsyfj00)(7795)(1243925)(je6NUbpObpQ-4clq1_LD.Wrnf3xGfIbQmw)()&irclickid=_2kf0jg3nv0kfrjy1kk0sohzixv2xgxs0fsgzsyfj00

Minor Update: The issue has been acknowledged by Microsoft. Uninstalling this update DOES fix the issue. A fix for this issue is expected to be released in late September.

P.S. if you uninstall this update it’s likely that Windows Update will try to reinstall it, just FYI :slight_smile: