Wait no cloudsave? fresh install, everything gone

So my windows got corrupted and had to reinstall fresh. Then re-installed bl3, but none of my saved games are there. What is cloud sync for, aren’t my saves in the cloud? Does it just not work?

Maybe Cloud saves weren’t actually enabled? They normally should be enabled automatically but maybe for some reason they weren’t?

All I can tell you is they do work for me, but I do also play the game on two different PCs.

They are, and have been, enabled