I’ve never even remotely seen 20+ wait time ques for PS4. That sounds like a PC SPECIFIC ISSUE. So no, not “Broken”.
And I don’t know why you think I’m obligated to “offer options” beyond what a little common sense would inform. I’m not interested in a discussion. That’s YOUR expectation. Besides I’m not in a position privy to anything other than my anecdotal experience. Developers have metrics, data, engineering/programming backgrounds, etc. I’m voicing dissatisfaction as appropriate as I can as a customer and a part of the playerbase.
If I order a meal at a restaurant and it comes out tasting terrible, I don’t have a debate with the chef about possible cooking strategies or seasoning tips. I’m not asked to come back to the kitchen, handed an apron, and then throw down on the grill. I say my piece and the restaurant does what they do to make it right.
