What should i do if neither gearbox or 2k reply to my ticket

i literally wait for almost a week and i got nothing from neither of them
and its about vip insider reward did not go through shift where this issue happen to everyone

Try to resend the ticket.

Actually, don’t resend the ticket - that just creates a duplicate entry in the ticket queue, which will slow things down. Instead, reply to the auto-reply email containing the ticket number and just ask for an update. If you didn’t get an auto-reply, check your spam folder just in case it went there.

The problem is that even i did reply and ask for a update , i still get nothing. The reply that im getting is a automatic reply which ask for info and i ofc provide everything needed