When is there going to be a fix for loosing characters?

Play on PC. Game crashed and when I loaded back up the only option was to start a new character. I was level 36!! There is no 1.sav file anywhere. No restore previous version. There is nothing. For the last week I kept getting a pop up about cloud or computer save and I kept hitting computer save.

This sucks. I see it has had many complaints and I don’t plan on putting hours into this game until that is fixed as it is a known issue. That or you have to make copies of your saves just in case? What is this 1990? There is not even an option to load the latest cloud save?