Why havent PS4 players been able to get the unlock key?

So i pre ordered my game 3 weeks ago at gamestop with the season pass and picked it up yesterday (yes i participated in the beta also) and i still have yet to see anything about PS4 players getting their unlock tokens we were promised. Any idea why?

Gearbox are working to resolve this. No official statement yet, though


Too late now though, I’ve already unlocked all the original characters so even if we season pass owners get one and the ones with the dlc characters we’ll always have one extra

Well im hoping they compensate us with something in return for this cause i feel like the main reason the for all of their pre orders is cause of the unlock key