Why I can't claim my Shift rewards

a few days ago I redeemed some borderlands 3 Shift codes online but I can’t claim the rewards, I have 5 messages in my “reward history” but my email is empty
am play in Xbox one s


Had you previously had any issues with shift code redemptions not showing up in your email? When you checked your reward history, was that on the SHIFT website or in-game?

(Moving the the XBox support section).

Did you link your account to xbox live?

Yes, am


link my Xbox account with https: //shift.gearboxsoftware e.com/rewards

Am checked my rewards in the social menu in the game

OK then you’ll need to file a support ticket for assistance. I would suggest using SHIFT as the game issue. Hope you manage to get things resolved.