I just answered the survey, but wanted to elaborate so the devs will hopefully get the message.
Very brief background: I’m a 20-year QA vet, professionally. If it involves QA, I know it. This isn’t a rant from some rando who expected a fully-working retail product.
Several times, I fired up the CTT. Anxiously anticipating getting my test on. I think I gave up after that first weekend, because my free time ran out with the weekend.
I never got past a queue. Never once. Matchmaking never found me a game to play. I tried every option, I believe, and I tried them all more than once. Closest I got, it found my team, but never found the opposing before I gave up. Longest wait, I think, was around 60 minutes before I gave up and went on to other things.
I love Gearbox, know people who work for Gearbox, am a fellow DFW guy, etc. But damn…if you’re going to throw a closed beta like this, your internal QA HAS HAS HAS to run load testing against the matchmaking servers to make sure they work in the most basic way. Either that, or whoever handles the logistical planning of inviting playtesters needs to have a realistic concept of how many you’ll need.
This honestly felt like a deliberate waste of my time. And no, I don’t want any replies detailing how many bajillion people were able to play, as that isn’t the point. I’ve seen no shortage of reports similar to my experiences. Poor planning and poorer execution are to blame here, guys.
I appreciate all you do, and you’ve yet to release a Gearbox-developed product that I haven’t adored, but in the future, take it to heart: value the time of your volunteers. Some folks, like me, have very limited free time, and to waste even a couple of hours of that on a lost cause was no small deal for me.