Wilhelm won't load when I try to play online. HELP!

Whenever I try to join a game either through matchmaking or joining my friends lobby, Wilhelm will not load into the game. I get to the screen where I am physically in the game, but it says loading details from server and it stays like that forever. I have to quit the app just to go back to the menu. This doesn’t happen on any other characters. He is lvl 50 on UVHM. I can play by myself, but he can’t do co-op at all

That happens to my nisha too it’s pretty annoying people should be able to join into ur game