Zed's door won't open [fresh off the bus]

Zeds door won’t open to complete fresh off the bus. I’ve had this issue before (including on xbox 360 after initial release), but it’s been resolved by restarting the game/my pc. This time it won’t stop. Every time I load it stops me at the same place. I’ve tried reinstalling and reimporting my character. After I hit the button it shows his character card without his dialogue playing, and the door remains closed.

Also, the waypoint isn’t working. It’s sitting on the left side of the bar at its largest.

Plus, Steam still thinks the game is running. (Going to restart my pc but I thought it was worth noting while I’m here).